13 May 2014

Smu mba business commmucation sample paper set three



Note: Two Square boxes in which one box is correct answer and others is wrong.
Unit_11  Mark_ 2
 Question:
Conciseness in a business letter means

Using "P"s and "Q"s
Should have chosen
Avoiding redundancies
Wrong
Avoiding slang
Feedback:
Not the right choice. Refer 11.2
Avoiding jargon
 Question:
Consideration in a business letter means :

Stressing the "me" attitude
Using first person pronouns
Should have chosen
Stressing the "you" attitude
Wrong
Appealing to the sender's interest
Feedback:
Not the right choice. Refer 11.2

Question:
Clarity in a business letter involves :

Correct
Avoiding jargon
Feedback:
Right choice. A business letter with jargon or technical terms will not be clear. Refer 11.2.
Avoiding redundancies
Using minimum words
Stressing the "you" attitude
 Question:
"Dear Customer" is an example of :

Informal salutation
Wrong
Masculine salutation
Feedback:
Not the right choice. Refer 11.2
Salutation for addressing a firm
Should have chosen
Neutral salutation

No comments:

Post a Comment