21 Jul 2014

Smu mba business communication model paper


MODEL QUESTION PAPER BUSINESS COMMUNICATION 
        BOOK ID: B1128 MBA SEMESTER I TIME: 2 HOURS MARKS : 140
SECTION A – 1 MARK QUESTIONS ( 40 MARKS)

6.Which of the following are examples of written communication? a)  Letters and voicemail b) Reports and email c) Circulars and voicemail d) Presentations and email
7. All the following are external stakeholders of an organization, except:
a) Media b) Government c) Suppliers d) Shar eholders
8. Functional coordination is one important reason for communicating with :
a) Superiors b) Peers c) Subordinates d) Employees’ unions
 9. Communication with superiors involves:
a) Problem solving b) Disciplinary matters c) Welfare aspects d) Public relations
10. Listening has been identified as one of the “seven habits of highly effective people” by :
a) Lundsteen b) Stephen Covey c) Lee Iacocca d) Tom Peters
1 . “ Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by:
a) Newman and Summer b) Bellows, Gilson and Odirone c) Berelson and Steiner d) Fotheringham
2. Communication starts with : a) Message b) Sender c) Channel d) Feedback
3. The number of key elements in the communication process is : a) Five b) Six c) Seven d) Four
4. The two broad areas of communication are : a) Oral and written communication b) Verbal and written communication c) Verbal and non-verbal communication d) Oral and non-verbal communication
5. Which of the following are examples of oral communication? a) Meetings, memos and presentations b) Meetings, memos and performance reviews c) Meetings, presentations and performance reviews d) Reports, presentations and performance reviews

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