11 Jul 2014

Smu mba enterprises resource planning sample paper set six



25. RFP stands for _________
Request For Productivity
Request For Profits
Request For Processing
Should have chosen
Request For Proposal
26. ___________ applications are used to improve marketing efficiency
CSS
Analytical
SFA
Feedback:Not the right choice: SFA automates a companys critical sales and sales force management tasks.
Should have chosen
EMA
27. The core of a CRM system is module-based ______________ application.
Secure
Hardware
Should have chosen
CRM software
Wrong
User
Feedback:Not the right choice: The Core of a CRM system is not the user application.
28. CRM software system automates _____________ business tasks
Distributed
Wrong
Combinational
Feedback:Not the right choice: Combinational business tasks cannot be automated by CRM software
Should have chosen
Customer-related
Strategic
29. The _____________ module of CRM focuses on managing planned and unplanned customer service
Should have chosen
Service
Marketing
Wrong
Sales
Feedback:Not the right choice: The sales module of CRM focuses on managing and executing the pre-sales process of the company.
Collaborative
30. Training management is also called as _______ .
Payroll systems
Wrong
Work time systems
Feedback:Not the right choice: This system is responsible for distributing job responsibilities to the employees and is not related to training.
Should have chosen
Learning management systems
Recruiting systems
21. ERP inventory module takes care of ____________workflow in the organisation.
In-order
Should have chosen
Transactional
Chronological
Sequential
22. Processing of Web ERP is done on ____________ .
Client side
Third Party
Correct
Server side
No processing required
23. Buffer is ____________ .
Stored stock
Should have chosen
Temporary stock
Supplied stock
Received stock
24. Database in ERP implemented systems is ____________ .
Synchronised
Unit based
De-centralised
Should have chosen
Centralised

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