Smu mba operations management sample paper set four

2. A Strategy is the pattern of decisions and ____________ ,it helps an organisation to achieve the intended long term goals.

	Actions
	Feedback: Right choice: Strategy is based on the decisions taken and required action to meet the intended goal.
	Deliverables
	Time
	Operations

3. One of the failure approaches that describes failure analysis is:

	Accident investigation
	Building redundancy into the operation.
	Designing out the fail points in the operation.
	Feedback: Not the right choice: This option does not contribute to describe failure analysis.
	Home country configuration

4. Platts and Gregory developed a procedure to help formulate operations strategy, it has ________ stages.

	Two
	One
	Three
	Five
	Feedback: Not the right choice: There were three stages in the Platts and Gregory operations strategy.

5. The Hill Methodology was devised by Professor _______________of London business school.

	Terry Hill
	Jack can field
	Michale Jackson
	Rhonda
	Feedback: Not the right choice: The Hill methodology was not written by Rhonda.

6. There are ________ categories of generic operations strategies.

	One
	Four
	Feedback: Right choice: Generic strategies operations are classified into four categories.
	Two
	Twenty four

OM0010-Unit-15-2mark

1. State whether the statement is True or False:
1. The caretaker strategy is often employed when an organisation believes that there is little competitive advantage to be gained.
2. The Caretaker strategies are used by organisations which experience increased competition.

	1T, 2F
	Feedback: Right choice: Option one is true as caretaker strategy is one of the strategy employed when an organisation believes that there is little competitive there is an advantage.
	1T, 2T
	1F, 2F
	1F, 2F

2. Identifying the ___________________ is understanding how the market strategy of the organisation is developed to achieve __________ objectives.

	Reorganiser strategy, process
	Product market, corporate
	Corporate goals, universal
	Innovator strategy, organisations
	Feedback: Not the right choice: It is a combination of two strategies and is adopted to enhance design in operations.

3. State whether the statement is True or False:
1. When locating operations internationally organisations can adopt Global Coordinated configuration and Home country configuration.
2. When locating operations internationally organisations can adopt Global Coordinated configuration and Long term operations.

	1T, 2F
	1F, 2F
	Feedback: Not the right choice: Option one is true not false as these are not the configurations followed while locating operations internationally.
	1T, 2T
	1F, 2T

. Which of the following is inappropriate with respect to Failure analysis?

	There are many different techniques and approaches which are used to uncover the root cause of failures.
	A few organisations adopt product liability.
	The fault tree is made up of branches connected by two types of nodes: AND nodes and OR nodes.
	Feedback: Not the right choice: Fault tree connected two nodes. They are AND and OR.
	Critical incident analysis requires customers to identify the elements of products that they found either particularly satisfying or not.

OM0010-Unit-14-4mark

1. Match the following sets?

Match	Correct Answer	User answer	Feedback
Failure detection	Failure planning	Fail points
Failure analysis	Fail points	Questionnaires
Failure Prevention	Fault tree	Fault tree
Recovery	Questionnaires	Failure planning

2. Match the following sets

Match	Correct Answer	User answer	Feedback
Design failures	Demand was miscalculated	Sub-standard inputs
Facilities failures	Buildings and fittings	Buildings and fittings
Staff failures	Mistakes in judgments	Mistakes in judgments
Supplier failures	Sub-standard inputs	Demand was miscalculated

3. Identify the correct sequence?

	Learn --> Plan --> Discover --> Act
	Discover --> Learn --> Plan --> Act
	Discover -->Act --> Learn --> Plan
	Discover --> Plan --> Learn -->Act
	Feedback: Not the right choice: The actual sequence is Discover--> Act--> Learn --> Plan. So this is not in order.

OM0010-Unit-15-1mark

1. Marketer strategies are used by organisations which experience ________ competition.

	Operations
	Low cost
	Feedback: Not the right choice: Marketer strategies cannot be based on the low cost competition.
	Increased
	Decreased

OM0010-Unit-15-4mark

1. Match the following:

Match	Correct Answer	User answer	Feedback
Identify the corporate goals	This step helps in understanding the long-term corporate objectives of the organisation	This step helps in converting the operating strategies identified in the previous step into competitive advantage
Identify the product market	This step helps in understanding how the marketing strategy of the organisation is developed to achieve corporate objectives	This step helps in setting structural characteristics of the operation which are consistent with each other a
Translate marketing strategy into competitive factors	This step helps in converting the operating strategies identified in the previous step into competitive advantage	This step helps in understanding how the marketing strategy of the organisation is developed to achieve corporate objectives
Define the characteristics of operations	This step helps in setting structural characteristics of the operation which are consistent with each other a	This step helps in understanding the long-term corporate objectives of the organisation

2. Match the following:

Match	Correct Answer	User answer	Feedback
Caretaker strategy	This strategy is often employed when an organisation believes that there is little competitive advantage	This strategy is often employed when an organisation believes that there is little competitive advantage
Marketer strategy	Marketer strategies are used by organisations which experience increased competition	The innovator strategy is a combination of the marketer and the reorganiser strategies
Reorganiser strategy	This strategy implies a change in the way an organisation designs and manages its processes	This strategy implies a change in the way an organisation designs and manages its processes
Innovator strategy	The innovator strategy is a combination of the marketer and the reorganiser strategies	Marketer strategies are used by organisations which experience increased competition