2 Sep 2014

Smu mba operations management sample paper set four


4
2. A Strategy is the pattern of decisions and ____________ ,it helps an organisation to achieve the intended long term goals.
Correct
Actions
Feedback:
Right choice: Strategy is based on the decisions taken and required action to meet the intended goal.
Deliverables
Time
Operations

3. One of the failure approaches that describes failure analysis is:
Correct
Accident investigation
Building redundancy into the operation.
Wrong
Designing out the fail points in the operation.
Feedback:
Not the right choice: This option does not contribute to describe failure analysis.
Home country configuration

4. Platts and Gregory developed a procedure to help formulate operations strategy, it has ________ stages.
Two
One
Correct
Three
Wrong
Five
Feedback:
Not the right choice: There were three stages in the Platts and Gregory operations strategy.

5. The Hill Methodology was devised by Professor _______________of London business school.
Correct
Terry Hill
Jack can field
Michale Jackson
Wrong
Rhonda
Feedback:
Not the right choice: The Hill methodology was not written by Rhonda.

6. There are ________ categories of generic operations strategies.
One
Correct
Four
Feedback:
Right choice: Generic strategies operations are classified into four categories.
Two
Twenty four
OM0010-Unit-15-2mark
1. State whether the statement is True or False:
1. The caretaker strategy is often employed when an organisation believes that there is little competitive advantage to be gained.
2. The Caretaker strategies are used by organisations which experience increased competition.
Correct
1T, 2F
Feedback:
Right choice: Option one is true as caretaker strategy is one of the strategy employed when an organisation believes that there is little competitive there is an advantage.
1T, 2T
1F, 2F
1F, 2F

2. Identifying the ___________________ is understanding how the market strategy of the organisation is developed to achieve __________ objectives.
Reorganiser strategy, process
Correct
Product market, corporate
Corporate goals, universal
Wrong
Innovator strategy, organisations
Feedback:
Not the right choice: It is a combination of two strategies and is adopted to enhance design in operations.

3. State whether the statement is True or False:
1. When locating operations internationally organisations can adopt Global Coordinated configuration and Home country configuration.
2. When locating operations internationally organisations can adopt Global Coordinated configuration and Long term operations.
Correct
1T, 2F
Wrong
1F, 2F
Feedback:
Not the right choice: Option one is true not false as these are not the configurations followed while locating operations internationally.
1T, 2T
1F, 2T
. Which of the following is inappropriate with respect to Failure analysis?
There are many different techniques and approaches which are used to uncover the root cause of failures.
Correct
A few organisations adopt product liability.
Wrong
The fault tree is made up of branches connected by two types of nodes: AND nodes and OR nodes.
Feedback:
Not the right choice: Fault tree connected two nodes. They are AND and OR.
Critical incident analysis requires customers to identify the elements of products that they found either particularly satisfying or not.
OM0010-Unit-14-4mark
1. Match the following sets?
Match
Correct Answer
User answer
Feedback

Failure detection
Failure planning
Fail points
incorrect
Failure analysis
Fail points
Questionnaires
incorrect
Failure Prevention
Fault tree
Fault tree
correct
Recovery
Questionnaires
Failure planning
incorrect

2. Match the following sets
Match
Correct Answer
User answer
Feedback

Design failures
Demand was miscalculated
Sub-standard inputs
incorrect
Facilities failures
Buildings and fittings
Buildings and fittings
correct
Staff failures
Mistakes in judgments
Mistakes in judgments
correct
Supplier failures
Sub-standard inputs
Demand was miscalculated
incorrect

3. Identify the correct sequence?
Learn --> Plan --> Discover --> Act
Discover --> Learn --> Plan --> Act
Correct
Discover -->Act --> Learn --> Plan
Wrong
Discover --> Plan --> Learn -->Act
Feedback:
Not the right choice: The actual sequence is Discover--> Act--> Learn --> Plan. So this is not in order.
OM0010-Unit-15-1mark
1. Marketer strategies are used by organisations which experience ________ competition.
Operations
Wrong
Low cost
Feedback:
Not the right choice: Marketer strategies cannot be based on the low cost competition.
Correct
Increased
Decreased
OM0010-Unit-15-4mark
1. Match the following:
Match
Correct Answer
User answer
Feedback

Identify the corporate goals
This step helps in understanding the long-term corporate objectives of the organisation
This step helps in converting the operating strategies identified in the previous step into competitive advantage
incorrect
Identify the product market
This step helps in understanding how the marketing strategy of the organisation is developed to achieve corporate objectives
This step helps in setting structural characteristics of the operation which are consistent with each other a
incorrect
Translate marketing strategy into competitive factors
This step helps in converting the operating strategies identified in the previous step into competitive advantage
This step helps in understanding how the marketing strategy of the organisation is developed to achieve corporate objectives
incorrect
Define the characteristics of operations
This step helps in setting structural characteristics of the operation which are consistent with each other a
This step helps in understanding the long-term corporate objectives of the organisation
incorrect

2. Match the following:
Match
Correct Answer
User answer
Feedback

Caretaker strategy
This strategy is often employed when an organisation believes that there is little competitive advantage
This strategy is often employed when an organisation believes that there is little competitive advantage
correct
Marketer strategy
Marketer strategies are used by organisations which experience increased competition
The innovator strategy is a combination of the marketer and the reorganiser strategies
incorrect
Reorganiser strategy
This strategy implies a change in the way an organisation designs and manages its processes
This strategy implies a change in the way an organisation designs and manages its processes
correct
Innovator strategy
The innovator strategy is a combination of the marketer and the reorganiser strategies
Marketer strategies are used by organisations which experience increased competition
incorrect

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