1 Sep 2014

smu mba quality management sample paper set four





2. Preliminar ______________ can be obtained by simply collecting a sample of data and comparing it to the specification for a process.
Numerical measurement
Wrong
Process specification
Feedback:
Not the right choice: Process specification is written process instructions, an oral instruction or other definition of
Correct
Measure of capability
Assess measurement

3. What systems are necessary to reduce cycle times in the organisation?
Correct
Computer-Aided Manufacturing (CAM)
Feedback:
Right choice: Computer-Aided Manufacturing systems are necessary to reduce cycle times in the organisation.
Computer Integrated Manufacturing (CIM)
Computer-Aided Development (CAD)
Flexible Manufacturing System (FMS)

4. A key element of error prevention is the concept of designing the process to be error free through _________.
Pre error detection
Wrong
Check for accuracy
Feedback:
Not the right choice: Check for accuracy is a process where the accuracy of the output of the product is checked. However, check for accuracy is not a process through which errors can be prevented during designing the processes.
5S approach
Correct
Error-proofing

5. A process ________ incorporates any activity that can change final product quality.
Correct
Quality audit
Product audit
Wrong
Quality improvement
Feedback:
Not the right choice: Quality improvement is required when performance indicator frequently misses its target. However, it is a process quality audit that incorporates any activity that can change final product quality.
Quality planning

6. By manufacturing real product, _______________ and runs provide the final evaluation
Wrong
Troubleshooting
Feedback:
Not the right choice: Troubleshooting is a process of detecting the errors. However, it is preprodution trials and runs that provide the final evaluation by manaufacturing real product.
Correct
Preproduction trials
Production plan
Design testing

7. Maintaining the focus on improvement clearly requires a positive ____________ in the organisation.
Correct
Quality culture
Quality planning
Wrong
Quality measurement
Feedback:
Not the right choice: Since, to maintain the focus on improvement in an organisation clearly requires a positive quality culture, but not quality measurement.
Quality audits
Bottom of Form
Unit 12-2 Mark Quiz Questions
Top of Form
1. A manufacturing process known as _______________, depends on the use of ___________ to run equipment in a provision where products are manufactured.
Correct
Automated manufacturing, computerised control systems
Automated manufacturing, Flexible Manufacturing System
Wrong
Automated fabrication, Flexible Manufacturing System
Feedback:
Not the right choice: Automated Fabrication is not a manufacturing process that depends on the use of Flexible Manufacturing System used to run equipment instead, Automated Manufacturing is a manufacturing process that depends on the use of computerised control systems to run equipment in a provision where products are manufactured.
Automated fabrication, computerised control systems

2. State whether the following statement is true or false.
1. Providing workers in the service sector with the knowledge of what they are supposed to do is essential for self-control.
2. For self control, people must have the means of knowing whether their performance conforms to standard for product and process characteristics.
Wrong
1F, 2F
Feedback:
Not the right choice: Statement 1 is true because providing workers in the service sector with the knowledge of what they are supposed to do is essential for self-control. Statement 2 is also true because, for self control, people must have the means of knowing whether their performance conforms to standard for product and process characteristics.
1T, 2F
Correct
1T, 2T
1F, 2T

3. Which of the following are the dimensions of SERVQUAL model?
1. Tangibles
2. Discover customer
3. Responsiveness
4. Design control
2, 4
Wrong
1, 2
Feedback:
Not the right choice: Even though tangibles is a dimension of SERVQUAL model, but discover customer is a step involved in quality planning.
Correct
1, 3
2, 3


5. The products which are available in the market are compared with the existing products and are rated accordingly are called as _____________.
Patents
Wrong
Planning and examining
Feedback:
Not the right choice: The research part of R&D refers to the planning and examining stage of creating a new product or upgrading an existing product.
Applied research
Correct
Competitive analysis

6. The relation between the two sets of corresponding data are plotted as dots demonstrating the relationships between the corresponding data is known as _____________
Wrong
Commutative Diagram
Feedback:
Not the right choice: Commutative diagram is a diagram of objects and morphisms such that all directed paths in the diagram with the same endpoints lead to the same result by composition.
Dependency Diagram
Correct
Scatter Diagram
Class Diagram

7. Training the employees and implementing corporate cultural approach related to both individual and corporate self-improvement is a part of _____________.
Business process perspective
Customer perspective
Correct
Learning and growth perspective
Feedback:
Right choice: Training the employees and implementing corporate cultural approach related to corporate self improvement is a part of learning and growth perspective.
Financial perspective
Bottom of Form
Unit 13-2 Mark Quiz Questions
Top of Form
1. Action converts ____________ and _____________ to take specific actions.
Performance benchmarking, strategic benchmarking
Wrong
Product benchmarking, concept
Feedback:
Not the right choice: Since, benchmark findings and operational principles are converted to specific actions to be taken by Action.
Correct
Benchmark findings, operational principles
Strategic benchmarking, product benchmarking

2. Identify which of the following sentence is based on Quality Function Deployment process.
Correct
Planning matrix quantifies the customers needs and then allows these needs to be adjusted based on the issues that concern the design team.
Feedback:
Right choice: Planning matrix is the second stage in the Quality Function Deployment process.
Business process perspective refers to metrics based on this perspective permit the managers to know how well their industry is running, and whether its products and services abide to customer requirements.
The balanced scorecard is a performance management software gives the right performance information to the right people at the right time.
Reduced development costs are the required changes that occur early in the project life cycle so by reducing the changes the production reduces the warranty costs and product support cost.

3. State whether the following statements are true or false.
1. Progressive benchmark findings should be conveyed to all employees.
2. According to the investors, they compare their company to the peer company and consider it as an alternative investment opportunity.
1T, 2F
Wrong
1F, 2T
Feedback:
Not the right choice: Statement 1 is true since, progressive benchmark findings should be conveyed to all employees. Statement 2 is true because according to the investors, they compare their company to the peer company and consider it as an alternative investment opportunity.
Correct
1T, 2T
1F, 2F

4. State whether the following statements are true or false.
1. The technical requirement for the product can be calculated from the weightings contained in the planning and interrelationship customer sections.
2. Customer focus and customer satisfaction are the two most important factors in any business.
Wrong
1T, 2F
Feedback:
Not the right choice: Statement 1 is false since, the technical requirement for the product can be calculated from the weightings contained in the planning and interrelationship matrix sections. Statement 2 is true because customer focus and customer satisfaction are the two most important factors in any business.
1T, 2T
Correct
1F, 2T
1F, 2F
Bottom of Form
Unit 13-4 Mark Quiz Questions
Top of Form
1. Match the following.
Match
Correct Answer
User answer
Feedback

Risk management
This process involves foreseeing the planning stage for possible future problems.
This is not industry specific as it is a silent observer. It observes how the other firms compete.
incorrect
Process Decision Program Chart
Its essentials may be informally supplemented to any plan or other suitable diagram, simply by drawing directly on the plan as risks are identified.
Its essentials may be informally supplemented to any plan or other suitable diagram, simply by drawing directly on the plan as risks are identified.
correct
Strategic benchmarking
This is not industry specific as it is a silent observer. It observes how the other firms compete.
It includes everything from staffing and production to office flow and analysis of events performed.
incorrect
Operational benchmarking
It includes everything from staffing and production to office flow and analysis of events performed.
This process involves foreseeing the planning stage for possible future problems.
incorrect

2. Consider that you have joined a company that manufactures spare parts for automobiles. The top management thinks that in the coming years the company will face tough competition in the market. As per the recent customer feedbacks the overall quality of the product manufactured in your company is below average, where as the competitors have a better product at disposal. So to improve on the overall quality of the product your manger suggests you to implement the benchmarking process. Which of the following would you choose to implement the benchmarking process?
1. The analysis phase involves a careful analysis of your current process and practices, as well as those of the organisations being benchmarked. What is desired is an analysis of internal performance based on which strengths and weaknesses are assessed.
2. Action phase uses the creative talents of people who execute work tasks to determine how the findings can be incorporated into the work processes.
3. Integration is a process which involves careful planning to incorporate new practices in the process and to guarantee that benchmark findings that are incorporated in all formal planning processes.
4. Interrelationships forms the main body of the HOQ matrix. Its function is to transforms the customers requirement into characteristics of the product.
Correct
1, 2, 3
Feedback:
Right choice: Statement 1 is second phase in the benchmarking process. Statement 2 is the fourth phase of the bench marking process. Statement 3 is the third phase in benchmarking process.
1, 2, 3, 4
2, 3, 4
1, 3, 4

3. State whether the following statements are true or false.
1. Tree diagrams are a combination of customer and technical requirements.
2. Technical requirements forms the main body of the HOQ matrix.
3. Poor performance from customer perspective is thus a foremost indicator of future decline, even though the present financial picture may look good.
4. Fire fighting can give a false sense of bravery as immediate dangers are averted by dramatic last-minute actions.
1T, 2T, 3T, 4F
1F, 2T, 3F ,4T
1T, 2T, 3T ,4T
Correct
1T, 2F, 3F ,4T
Feedback:
Right choice: Statement 1is true because tree diagrams are a combination of customer and technical requirements. Statement 2 is false as interrelationships forms the main body of the HOQ matrix. Statement 3 is true because poor performance from customer perspective is thus a foremost indicator of future decline, even though the present financial picture may look good. Statement 4 is true as fire fighting can give a false sense of bravery as immediate dangers are averted by dramatic last-minute actions.
Bottom of Form
Unit 14-1 Mark Quiz Questions
Top of Form
1. In the ___________ stage the training and communication fall down to achieve management staff assurance throughout the organisation.
Correct
Launch
Feedback:
Right choice: In the launch stage training and communication fall down to achieve management staff assurance throughout the organisation.
Diagnosis
Awareness
Statement of intent

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