1 Sep 2014

smu mba quality management sample paper set three


I
2. What is the expansion of KPI?
Key Planned Identity
Key Procedure Intension
Correct
Key Performance Indicators
Feedback:
Right choice: This is the standard expansion of KPI.
Key Processed Indication

3. Appraisal activities conducted by inspection department is an example for which of the following approach of cost collection data?
Customer return
Estimates
Correct
Conventional account
Feedback:
Right choice: Appraisal activities conducted by inspection department is an example of conventional account.
Temporary records

4. Expected cost changes should be undertaken throughout a _______________.
Wrong
Fast track project
Feedback:
Not the right choice: On fast track projects, preliminary construction actions are begun even before the facility design is finalised. However, expected cost changes should be undertaken throughout a project plan.
Cost forecasting
Correct
Project plan
Cost estimate

5. Identify the type of quality costs which are specially planned to prevent poor quality.
Correct
Prevention costs
Appraisal Costs
Wrong
Failure Costs
Feedback:
Not the right choice: Failure costs are the costs that are the outcome from poor quality, such as the cost of setting up bugs and the cost of dealing with customer complaints. However, they are not specially planned to prevent poor quality.
Internal Failure Costs



3. The process of dealing with sporadic problems and restoring quality to the original level is known as ____________ .
Wrong
Updating
Feedback:
Not the right choice: Updating is not a process which deals with sporadic problems and restores quality to the original level. However, this process is known as troubleshooting.
Installing
Designing
Correct
Troubleshooting

4. What is necessary for both audit team coordination and establishing audit communication associates?
Confirmation of audit logistics
Correct
Audit logistical planning
Escort
Wrong
Tours
Feedback:
Not the right choice: For audit team coordination and establishing audit communication associates, audit logistical planning is necessary, but not tours.

5. Which of the following is a universal concept applicable to a general manager responsible for managing a company division at a profit?
Correct
Self control
Wrong
Project control
Feedback:
Not the right choice: Self control is a universal concept applicable to a general manager responsible for managing a company division at a profit. However, it is not the universal concept applicable to a general manager responsible for managing a company division at a profit.
Self commitment
Process control


6. A collection of instructions about specific things with specific questions to ask and specific techniques to use during an audit is called ____________.
Correct
Checklist
Feedback:
Right choice: A collection of instructions about specific things with specific questions to ask and specific techniques to use during an audit is called checklist.
Log sheet
Correction list
Check sheet

7. A technique that separates data gathered from a variety of sources, so that patterns can be seen is known as ____________ .
Histogram
Wrong
Control charts
Feedback:
Not the right choice: Control charts are the graphs that are used to study how a process changes over time. A technique that separates data gathered from a variety of sources, so that patterns can be seen is known as stratification.
Correct
Stratification
Check sheets
Bottom of Form
Unit 09-2 Mark
Top of Form
1. Identify which of the following are the responsibilities of the department work team?
1. Establish measurement.
2. Compare actual measured performance to standards.
3. Measure actual performance.
4. Establish standards of performance.
1, 2
1, 4
Wrong
3, 4
Feedback:
Not the right choice: Measure actual performance is a responsibility of the department work team. However, establish standards of performance is not a responsibility of the department work team.
Correct
2, 3

2. Identify which of the following principles can help to develop effective measurements for quality?
1. Clearly defining the reason and use of the measurement.
2. Emphasising company linked measurements.
3. Focusing on measurements which are easy to collect.
4. Providing participation from all levels in both the planning and execution of measurements.
Correct
1, 4
Feedback:
Right choice: Clearly defining the reason and use of the measurement and providing participation from all levels in both the planning and execution of measurements are correct as they can help to develop effective measurements for quality.
2, 3
1, 2
3, 4

3. State whether the following statements are true or false.
1. An auditor must secure documentation of the policies or practices and procedures of the employees before performing the audit.
2. Audit documentation help to provide the principal support for the auditors report and to help the auditor conduct and supervise the audit.
1T, 2T
Correct
1F, 2T
Feedback:
Right choice: Statement 1 is false because an auditor must secure documentation of the policies or practices and procedures of the company before performing the audit. Statement 2 is true because audit documentation help to provide the principal support for the auditor
1T, 2F
1F,2F

4. State whether the following statements are true or false.
1. Corrective action is the action to remove the causes of an existing nonconformity, defect, or other undesirable situation in order to prevent recurrence.
2. The final phase of the audit is to do a follow-up to confirm that corrective action has been taken by the audited activity and that the corrective action is implemented.
1T, 2T
1F, 2F
Correct
1T, 2F
Wrong
1F, 2T
Feedback:
Not the right choice: Statement 1 is true because corrective action is the action to remove the causes of an existing nonconformity, defect, or other undesirable situation in order to prevent recurrence. Statement 2 is false since, the final phase of the audit is to do a follow-up to confirm that corrective action has been taken by the audited activity and that the corrective action is effective.
Bottom of Form
Unit 09-4 Mark
Top of Form
1. State whether the following statements are true or false.
1. The purpose of product auditing is to evaluate the effectiveness of the inspection decisions in deciding conformance to specifications.
2. The product auditing helps in estimating the quality level delivered by employees.
3. Product audit helps to provide additional guarantee beyond routine inspection activities.
4. Product auditing helps in providing information helpful in improving the incoming product quality level and improving the effectiveness of inspection.
1T, 2T, 3T, 4T
Wrong
1F, 2T, 3F ,4T
Feedback:
Not the right choice: Statement 1 is true because the purpose of product auditing is to evaluate the effectiveness of the inspection decisions in deciding conformance to specifications. Statement 2 is false since, The product auditing helps in estimating the quality level delivered to customers. Statement 3 is true because a product audit helps to provide additional guarantee beyond routine inspection activities. Statement 4 is false because product auditing helps in providing information helpful in improving the outgoing product quality level and improving the effectiveness of inspection.
1T, 2F, 3F ,4T
Correct
1T, 2F, 3T ,4F


2. Match the following.
Match
Correct Answer
User answer
Feedback

Quality control
It is a method intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client
It is an independent review conducted to compare some aspects of quality performance against a standard.
incorrect
Quality assurance
It is a method intended to ensure that a product or service under development meets specified requirements.
It is a method intended to ensure that a product or service under development meets specified requirements.
correct
Quality audit
It is an independent review conducted to compare some aspects of quality performance against a standard.
It is essential for all three operational quality processes and for strategic management.
incorrect
Measurements
It is essential for all three operational quality processes and for strategic management.
It is a method intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client
incorrect

3. Assume that you are working as an auditor in an external agency which regularly audits the automobile organisations. You have to audit one organisation to certify it for ISO certification. There are certain strategies and policies which are to be followed during auditing for the certification of any organisation and you have to follow the same strategies and policies during auditing. Identify which of the following strategy you would follow during auditing?
1. Project method
2. Department method
3. Element method
4. Discovery method
Correct
2, 3, 4
1, 3, 4
1, 2, 4
Wrong
1, 2, 3, 4
Feedback:
Not the right choice: Department method, element method and discovery method are the strategies followed during auditing. However, project method is not the strategy followed during auditing.
Unit 10-1 Mark Quiz Questions
Top of Form
1. According to ______________, the modern worker has become lazy and uncooperative.
Theory Y
Correct
Theory X
Feedback:
Right choice: Theory X says that the modern worker has become lazy and uncooperative.
Job dissatisfaction and satisfaction
Human needs hierarchy

2. Factors such as job challenges and opportunities for creativity leads to __________.
Job satisfaction
Correct
Motivation
Wrong
Job dissatisfaction
Feedback:
Not the right choice: Job dissatisfaction is the result of specific dislikes like low pay. However, factors such as job challenges and opportunities for creativity does not lead to job dissatisfaction.
Change in working conditions

3. Five aspects for a successful change in quality culture is identified by _____________.
Herzberg eta
Wrong
McGregor
Feedback:
Not the right choice: McGregor is related to theory X and Y these theories are not related to the five aspects for a successful change in quality culture. Thus, five aspects for a successful change in quality culture is not identified by McGregor.
Maslow
Correct
Bijur

4. The process by which an organisation periodically evaluates an employees behaviour and accomplishments is known as ____________.
Correct
Performance appraisal
Feedback:
Right choice: Performance appraisal is the process by which an organisation periodically evaluates an employees behaviour and accomplishments.
Performance assessment
Quality development
Employee management

5. The _____________ rewards and recognitions system installs a performance ethic in the organisation.
Correct
Performance ethic
Feedback:
Right choice: Performance ethic rewards and recognitions system installs a performance ethic in the organisation.
Values
Motivation
Shared ideas and strategies

6. The _______________ is defined as degree to which work requires doing a job from starting till end and results in a complete visible unit of output.
Autonomy
Wrong
Task significance
Feedback:
Not the right choice: Task significance is defined as degree to which the job affects internal and external customers. However, it is not defined as degree to which work requires doing a job from starting till end and results in a complete visible unit of output.
Correct
Task identity
Skill variety
Bottom of Form
Unit 10-2 Mark Quiz Questions
Top of Form
1. Which of the following human needs motivates the employees by increase in the salary by receiving a bonus for good work and providing job security?
1. Physiological needs
2. Safety needs
3. Esteem needs
4. Belongingness and love needs
Correct
1, 2
3, 4
Wrong
2, 3
Feedback:
Not the right choice: Increase in salary by receiving a bonus for good work and providing job security are forms of motivation that fulfils the human needs such as physiological and safety needs respectively. However, esteem needs are not affected by these issues.
1, 4

2. According to __________ changing a culture can take three to six years during which __________ can be seriously affected.
Correct
Toolpack, profitability
Stupak, profitability
Wrong
Heifetz, guidelines
Feedback:
Not the right choice: Changing a culture can take three to six years during which guidelines can be seriously affected this is not said by Heifetz. Changing a culture can take three to six years during which profitability can be seriously affected this is said by Toolpack.
Argyris, guidelines

3. State whether the following statements are true or false.
1. Quality culture is the pattern of human habits, beliefs, values, and behaviour concerning quality.
2. Cultural issues are not applicable to all levels of upper management.
Wrong
1F, 2F
Feedback:
Not the right choice: Statement 1 is true because quality culture is the pattern of human habits, beliefs, values, and behaviour concerning quality. Statement 2 is false because cultural issues are applicable to all levels upper management.
1T, 2T
Correct
1T, 2F
1F, 2T

4. Which of the following are the high-level skills that are needed to build quality organisation?
1. Diagnosis of current conditions
2. Develop an appropriate change strategy
3. Provide evidence of management leadership
4. Provide quality goals and measurements at all levels
2, 4
1, 3
Correct
1, 2
Feedback:
Right choice: Diagnosis of current conditions, develop an appropriate change strategy and create a capacity are the three high-level skills are needed to build quality organisation.
2, 3
Bottom of Form











4. The assignment of a product to operate at stress levels under its normal rating is called as __________.
Correct
Derating
Criticality analysis
Wrong
Stress and life test
Feedback:
Not the right choice: Stress and life test is one type of test that is used for evaluating designs. However, stress and life test is not the assignment of a product to operate at stress levels under its normal rating.
Hazard frequency

5. What can provide the measurements and feedback for the various steps in product development?
Correct
Quality control
Wrong
Quality improvement
Feedback:
Not the right choice: Quality improvement can provide the methodology for continuous improvement of the development process. However, it does not provide the measurements and feedback for the various steps in product development.
Quality planning
Flow diagram

6. What is the general term that means deployment of quality through deployment of quality functions?
Wrong
Design of Experiments
Feedback:
Not the right choice: Design of Experiments is the design of any information-gathering exercises where variation is present. However, Design of Experiments is not a general term that means deployment of quality through deployment of quality functions.
Correct
Quality Function Deployment (QFD)
House of Quality
Process Control

7. Which of the following uses a ratio relating performance and cost?
Correct
uantitative approach
Qualitative approach
Wrong
Six sigma approach
Feedback:
Not the right choice: Six sigma approaches a business management strategy originally developed by Motorola. However, Six sigma approach does not use a ratio relating performance and cost.
Cost approach

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